Shipping policy
Shipping Policy
Okamic Ltd | Company No. 15958548 | Effective: 21 July 2026
1. Order Processing
Orders are processed on working days (Monday to Friday, excluding UK public holidays). We aim to dispatch orders placed before 2pm on a working day the same day or the following working day. Orders placed after 2pm, at weekends, or on UK public holidays will be processed the next working day.
You will receive a dispatch confirmation email once your order has been sent, including tracking information where the carrier supports it.
During busy periods such as sales events, new product launches, or public holidays, processing times may be slightly longer. We will communicate any significant delays on our website and by email where possible.
2. UK Delivery
We offer a range of UK delivery options at checkout. The options, timescales, and costs available are shown clearly during the checkout process before you confirm your order.
Delivery timescales are estimates provided by the carrier and are not guaranteed. We will not be held liable for delays caused by the carrier or by circumstances outside our control. If your order has not arrived within 10 working days of your dispatch confirmation, please contact us at hello@okamic.com so we can raise an investigation with the carrier.
3. International Delivery
We ship to a range of international destinations. Available countries and applicable shipping rates are shown at checkout. Delivery timescales vary by destination and are estimates only.
4. Import Duties, Customs Taxes, and Fees
This section is important. Please read it carefully before placing an international order.
When goods are shipped to a destination outside the United Kingdom, they may be subject to import duties, customs taxes, value added tax, or other charges levied by the customs authority or government of the destination country. These charges are entirely the responsibility of the recipient.
Okamic Ltd has no control over these charges and cannot predict, estimate, or absorb them. The amount payable depends on the destination country, the type and value of goods, and the rules of the local customs authority. We recommend contacting your local customs office or postal authority before placing an order if you are uncertain what charges may apply.
By placing an international order, you confirm that you:
- Accept full and sole responsibility for any import duties, customs fees, taxes, and related charges
- Have confirmed that the goods may be lawfully imported into your country
- Understand that Okamic Ltd will not pay, reimburse, or contribute to these charges under any circumstances
If you refuse to pay customs charges and the parcel is returned to us, we will refund the cost of the goods only, once they have been received back and inspected. The original outbound shipping cost will be deducted from the refund. We will not refund any customs charges, return handling fees, or costs incurred by the carrier as a result of a refused or abandoned delivery.
Okamic Ltd is not responsible for delays caused by customs processing in the destination country.
5. Delivery Address
Please ensure your delivery address is accurate and complete at the time of ordering. We cannot accept liability for non-delivery or delayed delivery resulting from an incorrect or incomplete address provided by you.
If a parcel is returned to us due to an address error, a failed delivery attempt, or failure to collect from a holding location, we will contact you to arrange redelivery. Additional postage charges may apply. If you do not respond within 14 days of us contacting you, we reserve the right to cancel the order and issue a refund minus any outbound and return postage costs incurred.
6. Missing or Lost Orders
If your order is marked as delivered by the carrier but you have not received it, please:
- Check with neighbours and any safe places noted on your tracking
- Check whether a calling card was left by the carrier
- Check with your local sorting office or collection point
- Contact us at hello@okamic.com within 14 days of the expected delivery date
We will open an investigation with the carrier on your behalf. Depending on the outcome, we will arrange a replacement or issue a refund. We reserve the right to await the outcome of the carrier's investigation, which typically takes between 5 and 10 working days, before issuing a remedy.
7. Damaged in Transit
If your order arrives visibly damaged, please do not discard any packaging. Photograph both the outer packaging and the damaged item(s) and contact us at hello@okamic.com within 7 days of delivery.
We will arrange a return at our cost and, once the item has been received and assessed, will either replace it or issue a full refund including the original delivery charge.
8. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the method selected. All costs are shown clearly before you confirm your order. We do not add shipping fees after the order total has been presented to you.
Free shipping promotions, where offered, are subject to the conditions stated at the point of offer. Free shipping thresholds are calculated on the order value after any discounts or promotional codes have been applied. We reserve the right to withdraw or amend free shipping offers at any time without prior notice.